PiShock Shipping Policy

Order Processing

Orders are processed as quickly as reasonably practicable following successful payment. Unless otherwise stated, orders are typically processed within two clear weeks for orders with Rush Production, or 3-4 clear weeks for orders WITHOUT rush production.  Processing times may be longer during periods of high demand, public holidays, or where additional verification is required.

Orders are processed each week on Tuesday for PiShock orders, and Thursday for Babble orders.

Shipping

PiShock ships to a range of domestic and international destinations. Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout based on the destination and selected service.

Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on the destination, package weight, dimensions, and selected shipping method.

Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise during checkout.

Delivery

Ownership of the goods and the risk of loss or damage passes to the customer upon delivery to the delivery address provided during checkout.

Customers are responsible for ensuring that the shipping address provided is accurate and complete. PiShock is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

International Shipments

International orders may be subject to customs clearance procedures, import duties, taxes, or other governmental charges. These charges are determined by the destination country and are the responsibility of the customer.

Customs processing may result in delivery delays beyond the control of PiShock.

Lost or Delayed Shipments

If your shipment has not arrived within a reasonable time after the estimated delivery window, please contact PiShock so that we can investigate with the carrier.

While PiShock will assist in resolving shipping issues where possible, delivery times are dependent upon the carrier and external circumstances beyond our reasonable control.

Damaged Shipments

If your order arrives damaged, please notify PiShock as soon as reasonably practicable after delivery. Where possible, retain all packaging materials and provide photographs of both the packaging and the damaged goods to assist with any claim against the carrier.

Incorrect Deliveries

If you receive an incorrect item, please contact PiShock before using the product. We will provide instructions regarding return, replacement, or refund, as appropriate.

Shipping Restrictions

PiShock reserves the right to decline or cancel shipments where delivery is prohibited by law, restricted by applicable export or import regulations, or otherwise impracticable.

Contact

If you have any questions regarding shipping or your order, please contact PiShock customer support at helpdesk@pishock.com