PiShock Returns and Refunds Policy

Returns

If you are not satisfied with your purchase, you may return eligible items within 30 days, provided they are returned in their original condition and, where reasonably possible, include all original packaging, accessories, and documentation.

Returns must be sent to:

PiShock c/o Orchard Distribution
17A Concession Road
Culloville
Crossmaglen
Newry
County Armagh
Northern Ireland
BT35 9AR
United Kingdom

Telephone: +44 (0)28 3016 0068
Email: operations@orchard-distribution.com

Customers are responsible for arranging and paying for the return shipment, including duties. We recommend using a tracked and insured delivery service, as PiShock is not responsible for items lost or damaged during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If your return is approved, a refund will be issued to your original payment method.

Unless otherwise required by applicable consumer protection law, refunds are limited to the purchase price of the goods only. Original shipping charges, handling charges, customs duties, taxes, import fees, and any other delivery-related costs are non-refundable.

Return Conditions

Returned items must:

• Be returned within the applicable return period.

• Include all supplied components and accessories.

• Not be damaged as a result of misuse, neglect, modification, or improper handling, including during the shipping process.

• Be packaged appropriately to prevent damage during transit.

PiShock reserves the right to reduce or refuse a refund where returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functionality, worn, in the case of haptic devices, or where permitted by applicable consumer protection law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact PiShock as soon as reasonably practicable after delivery.

Where the issue is determined to be our responsibility, PiShock will provide appropriate instructions regarding repair, replacement, or reimbursement of reasonable return shipping costs where required by applicable law.

Contact

If you have any questions regarding returns or refunds, please contact PiShock customer support at helpdesk@pishock.com before returning your item.